Current Students
Student Support Contacts
Student Support Contacts Operation hours: 9am-5pm
| Support needed | Contact point | |
|---|---|---|
| General inquiries | +61 3 9041 3050 | |
| Academic | Lecturers and/or Course Coordinators | |
| Study skills, personal issues | als@eia.edu.au | |
| Moodle, ProQuest database | itsupport@eia.edu.au | |
| Student college email account, IT, computers | itsupport@eia.edu.au | |
| Enrolment changes (i.e. suspension & withdrawal), visa issues, CoEs | studentservices@eia.edu.au | |
| Special and disability needs | acadop@eia.edu.au | |
| Timetabling | acadop@eia.edu.au | |
| Academic records (general questions), graduation | acadop@eia.edu.au | |
| Library | studentservices@eia.edu.au | |
| Payment issues | accountsreceivable@eia.edu.au | |
| 24 hours emergency contact | 0404 707 681 | |
| Refunds | studentservices@eia.edu.au | |
| Grievance, complaints and appeals | studentservices@eia.edu.au |
Moodle
EIA uses Moodle as an effective academic learning management system, students can use their EIA username and password to log in the system and access materials for their courses, submit their assignments, having an online conversation with lecturers and other academic functions. Guidance on how to use Moodle step-by-step is presented at student orientation. For further guidance on how to use Moodle instruction files are readily available on EIA’s website. Click here to view Moodle instructions for Students.
We assist you throughout the journey