Student Support

We tailor our support for learners from diverse backgrounds and those with special needs. We also treat you as an adult learner which means helping you to build your own strengths and to develop your own improvement strategies. The covid-19 pandemic continues to have significant impact on student life. The sudden pivot to online learning have largely affected your learning habits and put more challenges on you in many aspects, such as time managment, communication with your lecturers and peer students and stress coping. EIA is committed to adjusting all our support services to accommodate student needs with the situation chanages.

How We Can Help

At EIA, there are many supports available to you and you are always encouraged to use them.

Orientation and Transition Support

Orientation activities for new and continuing students is a great way to learn about everything you need to know about your course and it’s requirements. For information about student orientation, please contact student.support@eia.edu.au or click here to view the EIA Orientation Program.

Academic and Learning Support 

The Academic supports help you manage specific problems, develop study habits and techniques that work and grow in confidence. Your first contact is our Academic Learning Support Office at als@eia.edu.au Your teachers will also assist you access support and will often suggest specific supports that you will benefit from. You are encouraged to request assistance early in the semester. We offer a series of academic skills classes and workshops and self-study modules to assist students develop key academic and professional skills. The diverse topics may include:
  • Time management
  • Correct citation techniques
  • Note-taking skills
  • Avoiding plagiarism
  • Academic reading strategies
  • Research skills
  • Academic writing skills
  • completing and preparing for individual assessments
  • Exam techniques

The National Student Ombudsman is a free, impartial, and independent service for students to escalate complaints about the actions of their higher education provider. The NSO can consider a range of issues including student safety and wellbeing, racism and racial vilification, discrimination, gender-based violence, course administration, and the fairness and effectiveness of student complaints processes. For complaints that students haven’t been able to resolve or don’t feel safe talking to EIA about, the NSO can help. The NSO will ask students if they have raised the matter with EIA but this is not mandatory. The NSO will work with students to consider the best resolution pathway. Find out more at nso.gov.au

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