eia website

EIA Student ServicesFacilities, Academic Supports, Personal & Cultural Supports & Ancillary Services, and Career Workshops

Campus Facilities

Campus facilities and services include excellent teaching and learning facilities, modern computer labs, networking studio labs, wireless internet, comprehensive library with the latest electronic information services, computer shop, student lounge, prayer room, campus security, first-aid facilities, career advisory, study support and counselling.

EIA Campus

Orientation and Transition Support

Students are advised to attend the orientation program before commencing their courses, to become familiar with EIA staff, facilities, living and studying in Melbourne. For information about student orientation, please contact student.support@eia.edu.au.

EIA Campus

The Student Handbook contains information that will prepare and help students with their moving to Australia and studying at EIA. It also provides important information about eia’s focus on upholding academic integrity and promoting a diverse environment and culture on eia campuses. The contents of the orientation program entail, but is not limited to:

  • A tour of EIA

  • Details of the course, schedule, staff members contact details

  • Academic and welfare issues

  • Details of Student Services which are available in the Student Handbook

  • Information on other support services available, e.g. legal, emergency and health services

  • Visa requirements and student safety for international students

Click here to view our EIA Orientation Program

Student Support Contacts

EIA provides many student learning and support services, see key contact details below. 

Operation hours: 9 AM – 5 PM.

Department Email Address Phone Number
Accomodation, Logistics & General Enquiries Student.support@eia.edu.au +61390413050
After-hour Emergency Contact   +61478151051
Course Application & Enquiry Application@eia.edu.au  
Course Admissions, Suspension and Termination Admissions@eia.edu.au  
Unit Enrolment, Deferral and Withdrawal Enrolment@eia.edu.au  
Library Learning Resources Library@eia.edu.au  
Academic Learning, Study Skills and English Language Support Services Learning.Support@eia.edu.au  
OHS, Wellbeing, Grievances & Complaints Support@eia.edu.au  
IT Facilities and Support Services ITSupport@eia.edu.au  
Academic Administration, Special Consideration, Graduation & Academic Records HEd.Admin@eia.edu.au  
Fees and Charges Fees@eia.edu.au  
General Feedback Feedback@eia.edu.au  

Student Services Support

EIA has a Student Services team designated to support students. Our reception opens from 9.00am – 5.00pm every Monday to Friday. Students can approach any of EIA staff members to seek help of a general nature, for example, directions, public transport, banking and other day-to-day needs. The official contacts are Welfare Support Officer and Student Learning Support Officer who have access to updated details of EIA’s support services. Students who cannot physically come to EIA can still access the EIA services by email and phone during opening hours.

EIA offers services to meet the basic counselling demands from all students. Such services assist students who are experiencing difficulties in their lives including academic issues or matter of a personal nature. The Welfare Support Officer will be the first point of contact for students and will provide initial counselling for non-academic matters. If an issue is beyond the scope of the Welfare Support Officer, EIA can refer the student to an external service.

The Welfare Support Officer is available to all students to help them access study support and welfare services such as:

  • legal services;
  • accommodation;
  • campus safety and security;
  • complaints and appeal process;
  • visa condition and information

Following are key points of student support contact:

  • Student support: Student.Support@eia.edu.au
    Welfare Support Officer: Support@eia.edu.au
  • Phone: +61 3 9041 3050

For emergency contact after hours, students are advised to ring: + 61 478 151 051
For any other inquiries related to your course, IT problem and enrolment issues, please contact your unit coordinator or the following department:

  • Registrar: HEd@eia.edu.au
  • Student Admissions: Admissions@eia.edu.au
  • Student Enrolment: Enrolment@eia.edu.au
  • IT Support Officer: ITsupport@eia.edu.au

Academic and Learning Support

Academic support is the responsibility of tutors, lecturers, Unit Coordinators and Course Coordinators. It is recommended that students approach their lecturers, Unit Coordinators or the Academic Learning Support Officer to seek assistance within study skills, English language support and meeting their course requirements. Students are provided with access to a range of learning support services, including:

  • Individual and group consultation sessions with lecturers/tutors
  • Academic skills classes and workshops
  • English language assistance classes

Self-study modules addressing:

  • Time management
  • Note-taking −Reading strategies
  • Essay/report writing
  • Referencing −Research

Materials and resources to enhance study outcomes:

  • Collections of books, audios, journals in EIA library
  • E-library −Computers in the library
  • Printing facilities

Career Support Services

EIA provides all current students and recent graduates with a range of services and resources to help build their careers. These services include but are not limited to the following:

  • Resources to research the potential employment market;

  • Interview preparation information;

  • Work experience information;

  • Graduate and vacation employment information;

  • Workshop on how to write resumes and selection criteria.

Students are also advised to approach Career Advisors to seek help with career-related queries or to attend job-preparation workshops which will be held throughout the academic year.

There will also be regular career expos held by EIA Career Support during the year. All the services above will be free-to-EIA-students and are aimed at providing students with opportunities to meet with potential employers. Please send us your queries via Support@eia.edu.au

Support Services for Students with Special Needs

EIA will provide reasonable level of support for students with special needs. A student can be referred to these services by the Welfare Support Officer or other EIA staff. Special support services include:

  • Disability support;
  • Indigenous student support;
  • Prayer room.
  • Adjustable chairs and table for students with disabilities and spinal problems.

Student Disability Support will provide free services to eligible students to support their academic success. Some of these services include:

  • Academic Support Advice (ASA): Students can make free appointments with the Academic Learning Support (ALS) Officer at EIA to discuss any issues in their academic life. The ALS Officer can explain to students the types of support that are available and how they can be implemented into student academic life. Examples of academic support services include altered exam arrangements, note-taker programs and alternative formatting of course materials.
  • Assistive technology: Assistive technology rooms are equipped with specialised computing equipment, enabling students with a disability to access the various electronic materials that are essential for academic progress and student autonomy.
  • Campus access: EIA buildings have wheelchair access and facilities.

Students with disabilities, injuries or illnesses – both permanent and temporary (episodic or fluctuating) – are encouraged to contact the Welfare Support Officer.

EIA understands that indigenous students may have specific needs. The Welfare Support Officer is the designated Indigenous Student Support Officer. The role of the Indigenous Student Support Officer is to provide indigenous students with the assistance they need to succeed in their time at EIA. We can refer indigenous students who need special support (e.g. cultural, academic or well-being) to the indigenous centre.

For spiritual reflection, the prayer room is open during business hours from Monday to Friday.

Student Representation

EIA is committed to providing students with an opportunity to voice their views, suggestions and concerns through a student-led student association. There will be student representatives from all levels. All representatives will collect and present the views of their student constituency on relevant matters at regular intervals.

The Student Admissions and Enrolment Officer will collaborate with student representatives to promote an environment which empowers and emboldens the student’s voice. For further details, please refer to the Student Representation Policy and Procedure.

Industry-Based Units at EIA

EIA is committed to providing students with industry-based experiences to enhance their practical knowledge of marketing. To this, EIA will run industry intensive units where industry partners visit classes to give guest lectures and industry projects that allow students to participate in solving a real problem. Students will also be encouraged to present their best work to industry professionals and enter industry-based competitions. (This is not industry placement, and all projects will be completed in a classroom).

Policies, Procedures and Forms

EIA is governed by a sound quality framework that consists of appropriate policies, procedures, guidelines and processes. Students can find a list of academic, governance, administrative and support services policies and procedures, and associated forms on the EIA Website


EIA uses Moodle as an effective academic learning management system, students can use their EIA username and password to log in the system and access materials for their courses, submit their assignments, having an online conversation with lecturers and other academic functions. Guidance on how to use Moodle step-by-step during student orientation will be presented. For further guidance on how to use Moodle instruction files are readily available on EIA’s website.Click to view Moodle instructions for Students

Code of Conduct

EIA establishes operational standards based on our value statement. Our Student Code of Conduct explains the importance of treating each other fairly, ethically and respectfully. This Code of Conduct requires students to respect and adhere to the following rights and expectations at all times:

Classroom Behaviour

A classroom is a place of learning. We expect that all students will:

  • Arrive on time to all timetabled classes;

  • Bring the appropriate textbooks, stationery and materials to class each lesson;

  • Be respectful to your teachers and other students;

  • Not disrupt the class or other students for inappropriate reasons;

  • Speak English in class and on campus;

  • Ask permission from the lectures or course coordinators before leaving the room;

  • Switch off your mobile phones during class;

  • Submit all assignments and other homework on time;

  • Leave the classroom clean and tidy after each class;

  • Any form of assault and violence is strictly forbidden. This includes the following:

    • Physical

    • Verbal or written

    • Electronic

    • Sexual

    • Racial

    Any sharp objects that may be used as weapons (e.g. knives) are not allowed on campus. EIA strictly prohibits any consumption of alcohol or illegal drugs on its on- and off-campus locations where EIA learning, events and activities.

Access and Equity

The Access and Equity Policy is integrated into all operational procedures. EIA complies with and abides by Australian law to ensure we provide a work and study place that is free from harassment and discrimination, victimisation and bullying, so our students feel valued, respected and equally treated.

We will ensure that our staff are fully aware of their roles and responsibilities in creating such an environment for work and study. Staff and students must adhere to EIA policies and procedures for addressing any form of harassment or discrimination. EIA prohibits harassment and/or discrimination towards any individual or groups in any form. Any breach of the policy will be considered a serious offence and immediate action will be taken. Discrimination in employment and the supply of goods and services is unlawful under various Victorian and Commonwealth laws, including:

  • Age

  • Gender

  • Disability/impairment

  • Industrial activity/inactivity

  • Lawful sexual activity/sexual orientation

  • Marital status, including de-facto relationships

  • Physical features

  • Political belief or activity

  • Pregnancy

  • Race

  • Religious belief or activity

  • Position or role as a parent or carer

  • Irrelevant criminal record

  • Breastfeeding

  • Personal association with someone with the above attributes


Bullying is an intimidating action directed toward a student, or a group of students, or a staff member in order to influence the latter’s behaviour and actions in an adverse manner. Such behaviours may pose a risk to wellbeing, health and safety. Bullying includes, but is not limited to:

  • Expelling someone from workplace/learning activities;

  • Assigning someone with the most unpleasant tasks;

  • Verbal abuse;

  • Abusive action using electronic formats such as text messages, phone calls or posting messages or video recordings on websites;

  • Humiliating someone through sarcasm or insults;

  • Intimidation;

  • Initiation practices;

  • Sabotaging someone’s work;

  • Practical jokes.

Any form of bullying on-and-off campus is strictly forbidden. Bullying amongst students or between students and staff or between staff will not be tolerated. Please refer to Bullying, Discrimination and Sexual Misconduct Prevention Policy and Procedure for more details.

Building Regulations

Students are required to obey the following building regulations:

  • No smoking on campus and within 6 metres of any areas outside of a campus building entrance;

  • Do not use the emergency button in the lift except when there is an emergency.

  • A penalty may be applied to any violation of these behaviours.

  • To maintain a clean, tidy and a comfortable learning and working environment:

  • Food and drinks must not be consumed in computer labs or near the quick print stations;

  • All rubbish should be placed in rubbish bins provided in EIA;

  • Common areas needed to be kept clean and tidy after use.

Students are welcome to utilise the student kitchen for food and drink consumption. EIA provides access to microwaves and refrigerators in the student kitchen. The common area is shown on your campus map displayed in public areas. Students who breach the code of conduct will be subject to disciplinary action. This includes but not limited to suspension, issue of a warning letter. In serious breaches, permanent expulsion from EIA may occur, and a referral of the matter will be made to the relevant authority. Please refer to the Student Code of Conduct Policy and Bullying, Discrimination and Sexual Misconduct Prevention Policy and Procedure for more information.

Payment of Fees

When students sign an agreement with EIA to accept an offer and enrol in a course, there is a binding contract between the two parties. Students are expected to pay their tuition fees before any course commencement date. Also, students are expected to pay any fees or charges should these payments arise. EIA complies with the protection of student fees paid in advance by the ESOS Act 2000 and associated legislation, in particular the ESOS Legislation Amendment (Tuition Protection Service and Other Measures) Act 2012.

Students must make payments of all fees and charges in Australian dollars. Fees may change so the student should confirm with EIA before enrolment. Once the student signed the student acceptance agreement and paid the deposit as required on the Letter of Offer & Student Acceptance Agreement, the course fee will remain the same for the duration of the course as per the Letter of Offer. 

International students are required to pay fees in advance before the Confirmation of Enrolment (COE).

Any late payment or failure to pay fees and charges by the due date will incur a penalty, for example, additional fees may apply or the student enrolment (eCOE) maybe cancelled. EIA may re-issue the eCOE if a student successfully appeals against the original outcome. Notwithstanding, an administration charge of $300 is to be paid, in addition to any outstanding fees and penalties.

Other penalties that EIA may impose if students fail to pay their fees include, but are not limited to:

  • No access to EIA computers;

  • No access to any scheduled class lessons;

  • No access to examinations;


  • Withholding of transcripts, certificates and other documents;

  • Suspension or dismissal of the student from EIA;

  • Collection of an administrative fee and/or interest payment on the outstanding amount;

  • Undertaking of legal debt collection.

If students continue to default on payment of fees, legal action may be taken to recover the debt. EIA reserves the right to recover from the student the costs of any such action taken.

Refund Policy

The process starts when a student withdraws or cancels his/her enrolled course(s) by submitting the Cancellation Form.

If the student believes he/she is due or according the policy is entitled for a refund, the student is advised to complete a Fee Refund Application Form which will be available from the student reception area or EIA’s website.

 The submitted Form is reviewed by the Student Administration department to ensure completeness. The Student Administration department then signs and enters the date of receipt. 

The Form is then passed to the Finance department to review the student’s current payment status and amounts owing. The student file is checked against the EIA’s designated Student Management System (SMS) to confirm the agreed course commencement date. The refund is then calculated based on the Refund Tables (refer to student handbook).

Deferral, Suspension and Termination

An interruption of studies is an authorised delay of study by a student who is enrolled in a course. Students may encounter unforeseen or extenuating circumstances which prevent them from undertaking their study as scheduled. Should this happen, students may apply for a deferral,  suspension or termination of their study. EIA may also suspend or terminate the study of a student due to academic misconduct, a serious breach of the Student Code of Conduct or his/her inability to meet the minimum academic requirements.

Student may apply for a deferral of enrolment in the following circumstances:

  • Visa is not granted on time;
  • Internationally recognised English language proficiency test delays;
  • Compassionate or compelling circumstances

Compassionate or compelling circumstances are generally those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing.

These could include, but are not limited to: serious illness or injury, where a medical certificate states that the student was unable to attend classes; bereavement of close family members such as parents or grandparents; major political upheaval or natural disaster in the home country requiring emergency travel when this has impacted on the student’s studies; or a traumatic experience which could include: involvement in, or witnessing of a serious accident witnessing or being the victim of a serious crime.

EIA may approve a suspension if the student:

  • has been enrolled with EIA for at least one study period,


  • has compassionate and compelling circumstances which
    mean they will be absent for more than or equal to 25% of the study period.

Students may apply to cancel their studies at any time before or during enrolment.

Students who withdraw from or discontinue from a Course due to compassionate and compelling circumstances or other issues including but not limiting to mental health deterioration, family issues, learning disability that may develop during their study can seek assistance and support with the Academic Learning Support Officer (for academic matters) or the Welfare Support Officer (for non-academic matters).

Students are required to complete the Course Withdrawal/Discontinuation Request Form and submit to the Student Admission and Enrolment Manager for consideration.

For international students, a course deferral, suspension or termination will have serious implications on their study visa conditions. It is EIA’s legal obligations to report all student progress to the Department of Home Affairs which will update the conditions of the respective student’s visa. 

Students should contact the Student Admissions & Enrolment Officer for more information or by email to Admissions@EIA.edu.au.

Further details can be found in the following policies:

  • Student Enrollment Policy and Procedure
  • Student Admission and Selection Policy and Procedure;
  • Student Course Progress and At-Risk Policy and

Change of Enrolment/Withdrawal From a Unit

Students may withdraw from a unit(s) of study within a study period and according to the schedule of specific dates and course rules and ensure that their withdrawal will not have adverse impact of their progression of study. Students can self-withdraw from a unit(s) any time before the census date (Friday AEST 5pm of the 4th week of a study period/semester). Students must be aware and understand the implications of the withdrawal or changes in their units on their study load and take full responsibility for their study progression. 

Any units withdrawn before the first census date will not be shown on an academic transcript and the relevant fees will not be charged. Students who withdraw any units after the first census date will be liable for the full fee. Students may apply for late withdrawal in extenuating circumstances and application must be in writing to the Academic Director. All withdrawal from a unit will be considered according to the Student Enrolment Policy and Procedure.

Leave of Absence

Students enrolled in a course can seek approval for an interruption to their study for a specific period not exceeding six months. If granted, students are advised that undertaking a period of leave may affect their student visa. To seek approval, students must apply with the Student Admissions and Enrolment Officer in writing about their intention to interrupt their study, reasons and supporting evidence as soon as possible.

Students returning from their interruption of study must advise the Admissions and Enrolment Officer in writing at least four weeks before the commencement of the semester in which they intend to return to study. Upon returning to their study, students must re-enrol in all units according to the course rules in order to complete their study. If students have accumulated a two-year period of interruption of studies in a particular course, they may be required to undertake an additional study to ensure currency of their learning.

Student Transfer

Transfer to Another Registered Provider

If you wish to transfer your studies from EIA to another registered training provider within the first six months of your commencement, you must inform the Registrar via a Release Application Form, explaining your intention to transfer at least 14 days before the transfer and submit a letter of offer from the other training provider. The Registrar and the Academic Director will then meet to assess your request for transfer and respond within 15 working days of receipt of the request. A letter of release will be issued following this procedure only if you can provide valid contact details of the enrolment office or officer at the education provider you are transferring to.

This section applies to international students. In rare exceptions, EIA will accept students transferring from another provider before they have completed six months of their study. Please refer to the Student Application Policy and Procedure (International/Domestic) and Student Enrolment Policy and Procedure.

Transfer from Another Provider to EIA

This section applies to international students. In rare exceptions, EIA will accept students transferring from another provider before they have completed six months of their study. Please refer to the Student Application Policy and Procedure (Domestic) Student Application Policy and Procedure (International) and Student Enrolment Policy and Procedure.

Course Progress

International students must meet and maintain minimum academic standards in order to complete within the duration of their CoE. This is to ensure the currency of knowledge and skills is maintained in the qualification awarded and the student meet the requirement of a student visa. Students who are deemed to be at risk of unsatisfactory progress will be identified and provided with advice and assistance to support successful course completion. 

Students who fail to meet satisfactory progress by falling below the minimum academic standards and/or are unable to complete the course within the specified time limits may be excluded from the course, their enrolment may be terminated, and EIA may notify the Department of Home Affairs (DoHA) of their unsatisfactory course progress, which may affect the status of their student visa. Students will be informed of EIA’s intention to report to DoHA, their right to access EIA’s appeal processes, which include the internal and external appeals in writing. Refer to EIA’s Student Progress and At Risk Policy and Procedure and Student Enrolment Policy and Procedure.

For course progress requirements, please refer to Student Handbook.

At Risk Students

Students are classified into the following stages of academic progress:

An ‘at risk’ student is one who is deemed to be in danger of unsatisfactory progress. 

A student is deemed as “at risk” if they satisfy any of the following conditions:

  • Fail the formative assessment in a unit.
  • Fail any assessment in a unit with a mark below 40%.
  • Fail two or more assessments in a unit.
  • Attendance falls below 80% in a unit.

The Course Coordinator and/or Lecturer will arrange an academic counselling session for any students who are deemed to be at risk. Assistance from the Academic Learning Support Officer and Welfare Support Officer will also be arranged for academic and non-academic matters, respectively. 

Refer to EIA’s Academic Progress and Students At Risk Policy and Procedure and Student Enrolment Policy and Procedure.

Credit Transfer and Exemption Policy and Procedures

Application for credit transfer or exemption should be submitted to the Student Admissions & Enrolment Officer before the commencement of the course, specifically six weeks prior to the enrolment deadline.  Please include original certified copies of all Certificates / Statements of Attainment or certified transcripts of original documents (if the original document was not issued in the English language) that includes the following information:

1.       RPL and Credit Transfer Application Form

2.       Formal learning

·         a certified transcript of your academic records indicating the unit(s) completed, year completed, and grade obtained,

·         details for the grading system,

·         an official course outline (or similar) showing the weighting of the unit as a proportion of the total course,

·         a copy of the unit outline, including the syllabus,

·         Student Handbook (or similar) detailing the expected course learning outcomes and specified unit learning outcomes.

3.       Non-formal and informal learning (including RPL)

·         position description,

·         a written reference from line managers, trainers or supervisors to support and validate the evidence of prior learning,

·         portfolio of work related to the learning outcomes of the unit in question (e.g. projects, reports, articles),

·         any other information considered relevant by the student.

The Student Admissions & Enrolment Officer will communicate to students in writing the outcome of their application. Students will receive this confirmation two weeks prior to the enrolment deadline for the unit(s) in question. A CoE with a reduced duration will be issued to the student.

Appeals against credit assessments and admission decisions may be made in accordance with the Student Grievance and Appeals Policy and Procedure (for Academic Matters). More information can be found on Credit Transfer and Exemptions Policy and Procedure.

Course credit Transfer & Articulation

EIA may grant credits for the following, either individually or in combination: Specified credit; Exemption; Unspecified credit; or Block credit via recognition of prior learning to students who have achieved equivalent learning outcomes through other forms of formal, non-formal, of informal learning.

Credit can be granted to allow a student to enter a qualification and/or to offset units of a course. The latter option will reduce the time (volume of learning) required to complete the course. EIA will not usually grant credit for units completed more than five years before the application, unless there is evidence of how the student’s skills and knowledge have remained current. More information can be found on Course Credit and Articulation Policy.

International Student Visa Conditions

Student visa holders are bound by certain visa Conditions governed by Department of Home Affairs. Not complying with these conditions may result in Visa Cancellation/Refusal or deportation. Following are the important student visa conditions:

  • You cannot work more than 40 hours per fortnight, when your course is in session.

  • Meet course requirements: You must maintain enrolment in a registered course that is the same level as, or at a higher level than, the registered course for which you were granted a visa and you must maintain satisfactory attendance in your course and course progress for each study period as required by your education provider.

  • You must maintain adequate arrangements for health insurance during your stay in Australia.

  • You must continue to satisfy the requirements for grant of your student visa. This means, for example, that you continue to have sufficient financial capacity to support your study and stay in Australia.

  • You must tell your education provider: If you change the address where you live in Australia within seven days of arriving in Australia

Student Grievance, Complaints and Appeals

Current students and students indicating intent to study at EIA have the right to make a complaint without discrimination. Complainants  will not face any retribution for making genuine complaints. All complaints will be treated confidentially at all stages of the process. If students are unhappy about the outcome or the complaint handling process, they can appeal internally and thereafter externally. A full list of independent external complaints bodies is published in the policies below:

Student Grievance, Complaints and Appeals Policy and Procedure for Academic Matters

Student Grievance, Complaints and Appeals Policy and Procedure for Non-Academic Matters

Both policy and Procedures have four stages where student grievances and appeals will be considered and escalated. Records of all grievances and appeals and their outcomes will be kept strictly confidential and filed in a separate file, with a unique file identifier and stored in a secure location by EIA for at least five years. EIA will identify potential causes of grievances and appeals and take appropriate corrective action to eliminate or mitigate the likelihood of recurrence. Also, EIA complies with the ESOS Legislative Framework in providing education services to overseas students. To lodge any student grievance and appeal, please contact the Support@eia.edu.au

For further information, please refer to Student Handbook.

Intellectual Property

EIA’s intellectual policy outlines the scope of ideas, concepts, creations and products that can be categorised as intellectual property and the academic environment that encourages their creation. EIA employs staff to develop and create materials and resources to deliver its education products and services and to support its academic needs and environment. EIA retains ownership of the intellectual property created by its employees in the course of their employment. Any intellectual property created solely by a student in the course of their studies with EIA is owned by that student unless there is a contrary agreement between the student and EIA. Projects offered by third parties to EIA students may, as a condition of the project, establish specific conditions on any intellectual property arising from the project.

EIA owns intellectual property created by staff and students where other intellectual property has been contributed by EIA or where EIA has made a specific contribution of funding, resources, facilities, apparatus or supervision. EIA respects the moral rights of authors of teaching materials unless consent has been otherwise given to EIA. EIA manages the moral rights of creators as required under the Copyright Act 1968 (Cth). For more information, please refer to EIA Intellectual Property Policy and Procedure.

Academic Discipline and Integrity

All students are expected to retain a high standard of honesty and integrity. Academic misconduct includes cheating, plagiarism or acting dishonestly in carrying out an intent or action or helping other students to do so in order to gain an academic advantage. Students will be deemed as cheating if they seek to gain an advantage by unfair practices such as using other people’s work as, or in any way to be their own in order to mislead academic staff and others. Cheating is defined as an attempted or actual practice of fraudulent or deceptive actions to improve one’s grade or to obtain course credit; such acts also include assisting another student to do so.

Plagiarism is the practice of taking someone else’s work or ideas and passing them off as one’s own. Contract Cheating is a form of plagiarism that occurs when a student outsources their tasks or assessments to a third party, which may include a commercial provider, a current/past student, members of a family, social or professional acquaintances.

Safety and Security

EIA is committed to providing a safe and healthy work environment for its staff, students and visitors. EIA encourages all workplace participants to regard accident prevention and to work safely as a collective and individual responsibility. The safety of students is considered of primary importance. For the safety of the Campus community and the protection of assets and property, some areas of the Campus are under constant camera surveillance. Video recordings are kept for incident investigations. All cameras are operated in an open surveillance manner under the recognition of the Workplace Video Surveillance Act. Academic staff are required to incorporate Occupation Health & Safety (OH&S) considerations when planning and delivering learning and teaching, and students will be advised of relevant OH&S requirements and be supervised accordingly. No staff member or student is to place themselves or other students in a position that contradicts the OHS requirements as detailed in the:

  • Occupational Health and Safety Manual;

  • Access and Equity Policy;

  • Student Safety and Campus Security Policy and Procedure.

Please be familiar with this policy framework. As a student, you have obligations to complete your study safely and promptly report any injuries or harassment to your tutor, lecturer, unit coordinator or staff in-charge.

Penalties of Academic Misconduct

EIA emphasises fairness, equity and impartiality when it comes to assessing and imposing the outcomes of academic misconduct. A consistent approach is important to ensure those who have committed academic misconduct will receive an appropriate penalty in a transparent and accountable environment. The Academic Misconduct Penalty Diagram is used to ensure consistency and objectivity in the penalty imposed. The following penalties apply to all EIA students who commit any academic misconduct. The type of penalty to be applied depends on the severity of the offence. The decision is made through consultation with the Course Coordinator and the Academic Director based on the Academic Integrity Policy and Procedure.

Personal, Travel and Water Safety

Students are advised to avoid carrying large amounts of cash wherever they go. They should store important documents, (especially passports) in a secure place. Handbags, cases, laptop computers, iPods, cameras and electronic dictionaries should never be left unattended on or off campus (this includes on-campus and in classrooms). Have your emergency contact on your phone. If you feel unsafe or threatened inside EIA, speak to your teacher, or any EIA staff members. If you are outside EIA, you can ring the police, the ambulance or fire brigade on this number (Triple Zero) 000.

Ensure that you are familiar with the fire evacuation plans at campus, work or home. Display or request the relevant authority to display the fire evacuation plan in an easily-accessible central place. Adhere to and follow the plan during any fire drill. Organise a fire drill at home at least twice a year. Ensure that a smoke alarm is installed and functioning properly. Remember that the smoke alarm saves lives! When using the public transport:

  • Ensure that your Myki travel card has enough funds (topped up) before you travel;

  • Plan your travel and check the train, tram or bus service timetables;

  • Always travel in the front carriage after 7pm or as close to the driver as possible;

  • Always carry a charged and connected mobile phone with you when you travel.

  • Make sure your luggage is stowed correctly and avoid blocking the aisle.

For more information, go to http://ptv.vic.gov.au/getting-around/travelling-safely Australia is a country with abundant access to water sport. However, it is important to adhere strictly to water safety guidelines at all times.

Crisis and Assistance Services

  • Police/Fire Department/Ambulance 000

  • 24-hour Counselling Hotlines Lifeline 131 114

  • Suicide Helpline 131 114

  • Aidsline 1800 133 392

  • Alcohol & Drug Information: Directline 1800 811 994

  • Family Drug Help 1300 660 068

  • Australian Funeral Directors Association Advice Line (03) 9859 9966

  • Australian Search and Rescue Aviation Rescue 1800 815 257

  • Maritime Rescue 1800 641 792

  • Coast Guard Search & Rescue 9598 7003

  • Centre Against Sexual Assault 1800 806 292

  • Children’s Services Child Abuse Prevention 1800 688 009

  • Child Protection 132 111 (24 Hours)

  • Community Legal Centres Coburg/Brunswick Community Legal & Financial Counselling Centre 78 Bell Street, Coburg 3058 (03) 9350 4555

  • Court Network (information, support & referral services for people attending court, M-F, 9-5) 1800 681 614

  • Eating Disorders Foundation of Victoria 1300 550 236 Gay and Lesbian Switchboard Victoria (counselling, information and referral 6-10pm daily, 2-10pm Wednesday, Friday, Saturday, Sunday and public holidays from 6 pm until 9 pm) (03) 9663 2939

  • Interpreting Service 131 450

  • Victoria Legal Aid (VLA) 1300 792 387

  • Maternal and Child Health Line (24 hrs) 132 229

  • Women’s Domestic Violence Crisis Service of Victoria 1800 015 188

  • Mensline Australia (for men with family and relationship concerns) 1300 789 978 Men’s Referral Service (for men concerned about their anger or violence) 1300 744 491

  • William Angliss Medical Centre: 03 9606 2208

  • Latrobe Medical Centre: 9650 0023

  • Department of Home Affair (For Visa Issue): 131 881

Census Date

Each study period has a Census Date as outlined in EIA’s Academic Calendar. Students can access Academic Calendar of the relevant year. The census date is the last day for all students to withdraw from a course or unit without reference on academic records and liability of fee.

  • Census Date: Friday AEST 5 pm of the 4th week of a study period/semester

Transcripts and Certificates

Students who have completed a qualification will be provided with a transcript with all the units they have completed and the final grades. They will also be issued a certificate stating the obtained qualification. Students who need to access their records or to obtain a transcript, certificate or report replacement are advised to request them from the Registrar.

Student ID Card

All EIA students will be able to get their student ID cards during orientation from the Student Admissions & Enrolment Officer.
The first student ID card will be free of charge to all EIA enrolled students and the ID cards will allow them to borrow items from EIA library, attend examinations, as well as other services or facilities which require swipe-card.
All Students must bring their ID cards when they are at EIA campus to promote and ensure a safe and accessible learning and working environment. Students who fail to present their ID cards may be:

  • Denied access to lessons and assessments/examinations;

  • Denied access to computers; and

  • Removed from EIA campus.

Students who lose their student ID cards should have them replaced and pay an administrative fee of $20.


All EIA students will be allocated an EIA email account. This is the address EIA will use to contact with their students.
Your email account will be in the form of EIAStudentID@eia.edu.au.

Computer and Wi-Fi access

All EIA students will have free access to EIA’s Wi-Fi network, using their student ID and password to log in. You are recommended to bring your own laptop with Microsoft Office 2007 or a later version installed for face-to-face classes.

Change of Personal Details

Students must inform EIA within seven days after they change any of the following information:

  • Name

  • Gender

  • Date of Birth

  • Address

  • Mobile/landline telephone numbers

  • Email address

  • Visa status

The above information is what that Department of Home Affairs requires EIA to keep. To make these changes, students can update their personal detail and attach any supporting documents via their student portals. Both the Department of Home Affairs and EIA need your updated current address and contact details in order to provide you with the appropriate information. 

Use of Personal Information

Student information may be shared between EIA and relevant regulatory bodies and law enforcement agencies after the request has been reviewed by the Principal Privacy Officer (PPO). Such information may include personal details, course enrolment details, any conditions that involved a suspected breach of student visa conditions.

First Aid and Emergency Evacuation

EIA will provide a Welfare Support Officer and other nominated staff with professional training programs such as First Aid Training, Staff Awareness Training and Emergency Evacuation Protocol Training to help students cope during and after with emergency situations. EIA will ensure all staff have access to first aid equipment and first aid facilities, such as first aid kits. All students and staff members are responsive to the evacuation siren and evacuate in an immediate and orderly manner. If a Fire Warden is present, he will:

1. Determine the severity of the emergency and make sure that the fire alarm has gone off;
2. Evacuate all staff members away from the fire site via stairways or other evacuation routes to the designated assembly area;
3. Direct all to observe the evacuation procedures outlined above;
4. Check all areas to ensure nobody is left at the fire site, including offices, store rooms, toilets, change rooms, kitchen, break rooms, etc;
5. Shut all doors after checking the areas mentioned above;
6. Move to the assembly point;
7. Check that all personnel are accounted for;
8. Report to Chief Fire Warden or other OHS representatives immediately if any persons are missing.


EIA recognises the right to privacy of students. EIA is committed to complying with all legislative requirements. These include the Commonwealth Privacy Act 1988 and National Privacy Principles (2001). The Education and Training Reform Act 2006 requires EIA to collect and discloseyour personal information for some purposes including the allocation to you of a Victoria Student Number and to update your information on the Victorian Student Register.

EIA collects and retains personally identifiable information, including sensitive information, about students over the student’s study period including application and graduation. Students must declare their understanding and acceptance of EIA’s use of personal information in the student agreement before enrolment. Depending on the circumstances, EIA may hold an individual’s information in either hardcopy or electronic form, or both. Our student database is maintained in either hardcopy or electronic format. All information collected by the EIA is to provide a high-quality service for all EIA staff, students and clients. Only personal information necessary to provide services or activities is collected. EIA will only allow third-party access to the information in cases as required by law. In other situations where information may be accessed by a third party, EIA will seek consensus from the students before doing so. For more information, please refer to Privacy Policy and Procedure.

Educational Services for Overseas Student (ESOS)

Australian government’s commitment to ensuring quality and protecting international students